A sensitive investigation means an investigation of alleged financial, sexual or other serious violation of the ethical code. The purpose of the investigation is to determine whether an alleged breach has occurred, and if substantiated to provide a basis for a disciplinary process. The case handling is confidential, and the identity of the reporter must be secured. Confidentiality includes all parties involved, it protects the work atmosphere and prevents form the escalation of risks.

Investigation risks include resource-intensity, unnecessary inconvenience to the employees and organizational loss. However, when properly managed, investigation is also an opportunity to demonstrate integrity, good governance and to have an exclusive access to the information gathered for the duration of the investigation. Professional misconduct investigation saves resources, prevents escalation, reduces reputational risk and allows operations to return to normal as efficiently as possible.

Integrity and good governance are prerequisites for socially responsible organisations. All misconducts include a reputational risk, and it is almost impossible to stop the spreading of a negative message. Fair investigation and resolution of the misconduct allows a return to normal working practices and improves internal and external trust to organization.